Showing posts with label r&d team. technical team. Show all posts
Showing posts with label r&d team. technical team. Show all posts

Wednesday, January 8, 2020

STAR LINK : TECHNICAL ASSISTANCE



A description on what is Technical Assistance and its practices in various forms in different offices for client's service and query resolution

Present day world is filled with Hi-tech gadgets, machines, softwares and hardwares. In a wish to use all the latest additions we rarely imagine about what could be done if the device go UN-functional or encounter any defects. The reason behind this sense of satisfaction lie in one phrase which is “Technical Support or Technical Assistance”. Enterprises are equally dedicated for technical support and assistance as manufacturing alone lets us win half of the game and providing sound and admirable technical support ensures a complete win-win situation.

So what is a Technical Support?
Technical support is defined as the extra services or support provided by the service provider to there end user for products or services purchased.

Support can be of varies types like:
  • Inbound Support: where customers reach the customer care executive through phone calls, emails, letters or messages.
  • Outbound Support: where customer care executive reach their the customers within scheduled time frame by possible communication method to solve their problems.
  • Crowd Sourced Technical Support: companies nowadays provide online discussions through online messages or posts for end users and revert them back there for the query being asked. This helps them to reduce their support cost.
  • Outsourced Technical Support: many companies outsource their customer support to third party company which is referred as Managed Service Providers(MSP).
  • Multi-Tiered Technical Support: this type of support includes different levels or tiers of support starting from executive to managerial level.



Sunday, November 9, 2014

Snapshot of our Roller Coaster Journey: StarLink

Star Link India is a leading and pioneer company in Biometrics Attendance System and Access Control Solutions. The main motive of our team is to incorporate the recent technology with our device to make it more efficient. Till now we were presenting you our solutions and devices we have developed as per the trends and requirements. Few of the solutions like Canteen management system linked with Industrial Model with printer; then guard tracking system with industrial model and SMS module are few outstanding state-of-the-art technology. But always question arises in the mind of our clients that how we entered in the industry and what led us to reach at the top of the said industry (Biometrics Attendance System and Access Control Solution). Through this blog, I would let you know the journey we have covered till now to attain such position.

We have entered in the manufacturing industry in 1996, and we started manufacturing the calling equipments. We were the leading manufacturer as well as the first manufacturer of Conference Calling Equipment, which got a boom in the market trend. In 1998, Telecom Department of Government of India approved our product. This was the special achievement as Conference Calling Device from Star Link was the first approved conference device by GOI.

Later in late 2004 we entered in the field of Biometrics Attendance System and with our own research and development team we manufactured devices for attendance system. In 2005, we got the first and a major project at Maruti Suzuki. There we installed, an attendance device with card as a mode of operation. And till now the system at Maruti Suzuki, is running smoothly without any major fault. And, the very next year in 2006 we brought a fingerprint device on the market at lower cost, which brought a kind of revolution in the market.

As the time passed, it was pretty smooth for us to develop devices incorporated with new technologies. In 2008, 32-bit ARM processor was incorporated into our devices for better performance and efficiency. Between 2009-2011, we revived the technologies in our solutions and devices and presented to our clients according to their requirements. In the course of development, we developed LINUX based model with improved quality web interfaces and mail configuration (gmail).

In 2012, we developed the most advanced device, namely BIO-TRACK, a handheld device packed with every feature. It is featured with the touchscreen mode of operation, GPRS fro better connectivity from far off areas, Wi-fi, inbuilt camera and a SIM slot. A lot more advanced features were added to this product to match the client's requirements.


Collaterally, we developed solutions that served the purpose of our clients in a better way. Data capture software was designed to manage the data (fingerprint templates and employee details) of multiple machines with a simple click. Likewise, Star Time Office Software reduced the hassle of managing employees as it helped them to generate 100 types of reports, including late arrivals, over times, holidays, leaves etc, in .xls, .doc and .txt format. Later, Access Control System was designed that helped to control 15 x 8 doors with a single software, which was unique in its own way.
Then, Canteen Management System was developed that helped to reduce the gap between vendors and Management and easy handling of hundreds of employees within minutes.

And the most commendable solution developed is the Tea Garden Solution, which was designed keeping in mind the problems faced by a tea garden owner in his tea garden. This solution helped them to reduce the manipulation and cheating done during the work.
Our most of the software is a web based application, which allows user to use it from any part of the world. It does not require to be installed on systems. It can be used by multiple user at a time.

Simultaneously, working with different level of clients from different industry, we also made some amendments to serve their purpose effectively. We added a feature of Time Zone (or Time Limit) in our solution which limited access in a particular time period, employee wise/ department wise.
Also, incorporated the same in Vending machine to limit the usage employee wise. Car Track management was developed to check the availability of cars on the testing track. This helped to reduce the risk, also it generated the reports including all details.

Also, we made following amendments according to the client's requirements:-
・ Secure enrollment of employee in the machine in remote locations through the central server and voice guided message.
・ Birthday wishes to employees through biometric device.
・ Data transfer through USB, Wi-fi, GPRS.
・ Anti Pass back, to provide authentication door wise and employee wise.
・ Audio messages through different languages.

With the love and support of our esteemed clients, we have been able to reach at top position and achieve milestones. Our customers are the core of our business, and satisfying them is the precondition for our existence. We have been restless in our pursuit of the latest technology, the highest quality and the most user friendly products. We are passionate about exploring the latest that technology has to offer. Since the start, our products have pushed the boundaries of technology. With a uniquely independent R&D capacity, we design, develop, manufacture, market, and sell our products ourselves. We have full control over the entire supply chain, from our factories in the hands of our customers. This way, we can design for the end product in mind and ensure that only the best quality products reach our customers.

Sunday, June 22, 2014

Client - Oriented Service & Support Policy

Sales & Support Network
In today's market-oriented era, client satisfaction is the only thing any business looks for. Either its pre sales or post sales, any business tries to maintain the cordial relation with any client. The cycle begins before the purchase and continues for long time, establishing a foundation and building the lifetime customer value of each client. Star Link India focuses on the same kind of long term relationship with its any of the client. We provide superior quality service support for our products and software, on a single phone call.

Since Star Link is pioneer leader in the manufacturer of biometric access control; so we try to maintain our position providing best service and support to our clients. We offer quality assurance for our products, and our dedicated Technical Support Team is always ready to help you all the time for proper functioning of our solutions.

R & D Team
Our each product is designed, developed and produced by us (Star Link) which give us full control on our product/solution. Since, we produce our each product, so we maintain enough inventory of all component which assure spare parts promptly available even up to next 10 years. Secondly, our products are designed by our in-house strong R&D team, so for any technical complexity in projects we are not dependent to on anybody and resolve issue from root level ourselves, which assure quality support. These qualities make us stand apart from others, helping us to maintain the healthy relationship with client.

Our dedicated Technical Reasearch & Development Team is involved in day-to-day research to maintain the collateral movement with recent advancement in the technology. On the other hand, our 60+ well trained and well experienced Technical Support team is ready to serve our clients for smooth working of machines and solutions.

Star Link basically targets to create a cordiality with their client and thus in course of that, we are always ready to customize our software and machines according to the requirement.
Customize Solutions
We have worked on different projects of different companies with huge network set-up, where we made our solutions compatible according to their present set-up, irrespective of any change in their network. This compatibility of our solutions and systems made us more reliable in the eyes of our client.



At last, I would like to conclude that our basic motto is to make our reputation as a client-oriented organization, who looks after each and every query of their client very carefully. This dedication and passion towards customer satisfaction makes us more reliable in the market. Resulting into 3000+ satisfied clients, and the number is still counting.