A
description on what is Technical Assistance and its practices in
various forms in different offices for client's service and query
resolution
Present
day world is filled with Hi-tech gadgets, machines, softwares and
hardwares. In a wish to use all the latest additions we rarely
imagine about what could be done if the device go UN-functional or
encounter any defects. The reason behind this sense of satisfaction
lie in one phrase which is “Technical
Support or Technical Assistance”. Enterprises are equally
dedicated for technical support and assistance as manufacturing alone
lets us win half of the game and providing sound and admirable
technical support ensures a complete win-win situation.
So
what is a Technical Support?
Technical
support is defined as the extra services or support provided
by the service provider to there end user for products or services
purchased.
Support
can be of varies types like:
-
Inbound Support: where customers reach the customer care executive through phone calls, emails, letters or messages.
-
Outbound Support: where customer care executive reach their the customers within scheduled time frame by possible communication method to solve their problems.
-
Crowd Sourced Technical Support: companies nowadays provide online discussions through online messages or posts for end users and revert them back there for the query being asked. This helps them to reduce their support cost.
-
Outsourced Technical Support: many companies outsource their customer support to third party company which is referred as Managed Service Providers(MSP).
-
Multi-Tiered Technical Support: this type of support includes different levels or tiers of support starting from executive to managerial level.
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