Sunday, June 22, 2014

Client - Oriented Service & Support Policy

Sales & Support Network
In today's market-oriented era, client satisfaction is the only thing any business looks for. Either its pre sales or post sales, any business tries to maintain the cordial relation with any client. The cycle begins before the purchase and continues for long time, establishing a foundation and building the lifetime customer value of each client. Star Link India focuses on the same kind of long term relationship with its any of the client. We provide superior quality service support for our products and software, on a single phone call.

Since Star Link is pioneer leader in the manufacturer of biometric access control; so we try to maintain our position providing best service and support to our clients. We offer quality assurance for our products, and our dedicated Technical Support Team is always ready to help you all the time for proper functioning of our solutions.

R & D Team
Our each product is designed, developed and produced by us (Star Link) which give us full control on our product/solution. Since, we produce our each product, so we maintain enough inventory of all component which assure spare parts promptly available even up to next 10 years. Secondly, our products are designed by our in-house strong R&D team, so for any technical complexity in projects we are not dependent to on anybody and resolve issue from root level ourselves, which assure quality support. These qualities make us stand apart from others, helping us to maintain the healthy relationship with client.

Our dedicated Technical Reasearch & Development Team is involved in day-to-day research to maintain the collateral movement with recent advancement in the technology. On the other hand, our 60+ well trained and well experienced Technical Support team is ready to serve our clients for smooth working of machines and solutions.

Star Link basically targets to create a cordiality with their client and thus in course of that, we are always ready to customize our software and machines according to the requirement.
Customize Solutions
We have worked on different projects of different companies with huge network set-up, where we made our solutions compatible according to their present set-up, irrespective of any change in their network. This compatibility of our solutions and systems made us more reliable in the eyes of our client.



At last, I would like to conclude that our basic motto is to make our reputation as a client-oriented organization, who looks after each and every query of their client very carefully. This dedication and passion towards customer satisfaction makes us more reliable in the market. Resulting into 3000+ satisfied clients, and the number is still counting.

No comments:

Post a Comment