Technical Assistant - Advantage in Business

TECHNICAL ASSISTANCE- ADVANTAGE IN BUSINESS

An alyzing the information on what can be the role of technical assistance w.r.t automated attendance and access control with the organizations who follow 24x7 shift format  A feature loaded product with a satisfactory technical support leaves an intense impression on the customers. There comes another category of B2B clients where the grade and options for customer service & support are defined on a professional level. Not only call support but engineer's visit, after maintenance cost, post installation follow up and many other forms of support can be provided. Imagine an organization which works on the basis of shifts, employees comes in different shifts, some gets overtime working hours, some are going early, some have restricted access, some are in process to be provided and various other related problems. And between all of this the complete attendance server suffers a breakdown, company's work process won't stop but all the access controls and attendance related areas will be worst affected bringing the whole official activities to an unwanted break. Instant Support not provided on time can kill all the day long saved activities which can cause data discrepancy during salary calculations. Organizations cannot afford any mismanagement or dis-functionality in the services as it will affect the complete hierarchy and will lead to major obstacle at work.

 Companies who follow 24x7 shift formats cannot afford any mismanagement or dis-functionality in the services as it will affect the whole organization and will lead to major obstacle at work . 

Technical support works in other vectors as well, as when technology is evolving at such a swift pace, an advanced level of support is demanded.

Examples which proves the importance of technical support with biometric attendance system and access control with our clients:

1. On call support helped one of our clients to detect the port connectivity problem due to which data was not getting transferred from their manufacturing plant at Sonipat to Dehradun office

2. An inquiry received from Kiwi Foods was resolved within a couple of minutes with the help of remote sharing of the computer systems ruining no time on call.
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STAR LINK : TECHNICAL ASSISTANCE

A description on what is Technical Assistance and its practices in various forms in different offices for client's service and query resolution

Present day world is filled with Hi-tech gadgets, machines, softwares and hardwares. In a wish to use all the latest additions we rarely imagine about what could be done if the device go UN-functional or encounter any defects. The reason behind this sense of satisfaction lie in one phrase which is “Technical Support or Technical Assistance”. Enterprises are equally dedicated for technical support and assistance as manufacturing alone lets us win half of the game and providing sound and admirable technical support ensures a complete win-win situation.

So what is a Technical Support?

Technical support is defined as the extra services or support provided by the service provider to there end user for products or services purchased.

Support can be of varies types like:

• Inbound Support: where customers reach the customer care executive through phone calls, emails, letters or messages.
• Outbound Support: where customer care executive reach their the customers within scheduled time frame by possible communication method to solve their problems.
• Crowd Sourced Technical Support: companies nowadays provide online discussions through online messages or posts for end users and revert them back there for the query being asked. This helps them to reduce their support cost.
• Outsourced Technical Support: many companies outsource their customer support to third party company which is referred as Managed Service Providers(MSP).
• Multi-Tiered Technical Support: this type of support includes different levels or tiers of support starting from executive to managerial level.

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STAR LINK Monthly Calendar : January 2020

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Star Link wishes you a very Happy New Year 2020 !!!

#Good, #bad, #inspiring, #unhappy, #surprising, #struggling, #commending and #praising, we must have written down every experience in our book called “life” for the year 2019 and now its time to turn the page to a new year, to pen down some new ways to adorn ours as well as our dear ones lives.

Team Star Link wishes you a very Happy and promising New Year 2020 and desires to see a new world full of humanity, care, love and brotherhood. May your life gets brighten up with some of the most beautiful and long-awaited moments.

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STAR LINK Monthly Calendar : December 2019

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Please checkout our latest video Click

Who Watches Your Overtime?

Find out why Overtime still lie under the category of complex algorithms & how Biometric attendance machines with Overtime Management Software are converting it into an easier effort.

Every organization has different shift formats subjected to working hours, conditions & locations.as per the standards 8 to 9 hours of work is permitted, to work above this is considered as overtime.as the word "overtime" clearly suggests the extra time arranged for work apart from the standard working hours.

Overtime is practiced in almost every organization linking it directly to the completion of a project, asssignment, event or a process within a given deadline. overtime can be performed by an individual or a team. there are different formats & arrangments for overtime where not only extra hours needs to be devoted after the fixed work shift timings but HR's have modified the procedure with which you can dedicate your week off's timings in the office as well counting it under the extra timings or authentically calling it as overtime.

Organizations have their own criteria & regulations to set overtime cap which ensures every employee gets equal overtime hours to work & not pilling an individual with excess work affecting their performance & work – family life balance. It is observed as an unusual task to promote an employee for overtime.

Industry has been flourishing with many biometrics brands, equipments & overtime management softwares assuring you complete solutions & after sales services but how many actually stick to their points, count is very less and unfortunately features will be highlighted in the start but will be overpowered by the exclusive maintainence charges afterwards giving a tough time to rely on cost effective products & proactive customer service & satisfaction.

Star Link With their in house hardware and software developing team is not only a name of your complete biometrics & access control reader but also a house of various other accesories & softwares.their Overtime Management Software serves the most critical points in the feiled with attributes like:

• employee's overtime schedule.
• checks over time authorization.
• equal overtime distribution.
• Eliminates paperwork.
• Approval/Rejection options.
• Synchronized data planning.

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TEA GARDEN SOLUTION : Your unique wish will be our wisest innovations

You unique wish will be our wisest innovations

The assets of obtaining an indigenous Research & Development team resulted in the discovery of an idea to help the Tea Industry with Tea Garden Software.

An exceptional software exclusively for Tea Garden Management to cater the services like:

• Digital weighing methods with no manual interference
• Tea garden mapping feature
• All kind of report generation for Tea plucking and non – plucking staffs
• Long term data saving and maintenance plans
• Designed as per the Government norms & standards

Know more : http://bit.ly/2rgJi73

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