Wednesday, July 1, 2020
Friday, May 8, 2020
WHO MEETS THE DATA FIRST?
Talking about how the machine actually works, many of us have a general idea about punching the fingerprint attendance on the machine and it delivers the data into the computer system. But what actual happens behind the machine is much more than that.
After when we authenticate the fingerprint on a machine, it identifies and accepts the punch. All the data is then sent to the softwares:
*Data Capture
*Time Office
Data Capture – this software acts as a first point of contact for all the biometric data or we can say that all the data gets stored in this software first. Although this software is solely for capturing the data from the machine and what it is designed for is, to interpret machine printed text into system which can be printed as well.
Time Office - the data then gets transferred to the time office software where all this data gets aligned time wise and date wise on daily/monthly/quarterly/yearly basis. This data is then used for other softwares like payroll, overtime, performance, HR management, etc. Time office software can be easily interfaced with any of the softwares. Time office software holds all those features which can be useful for any other domain in terms of processing like:
-Employee-wise policy setting
-In-built leave module
-Overtime round-off policy & setup
-Employee late arrival plan
-Shift management plan
-Leave policies
-Statutory reports
And various other features with which time office software has become the foremost choice for an intermediate biometric data processing software. Time office software comes in 2 versions:
Window Based – which get installed in a computer system and cannot be accessed from anywhere but only from a single computer. Organizations, for which data is the topmost priority and never wants it to get breached, go for the window version. The software demands for basic computer system configuration.
Web Based – this version can be accessed from anywhere round the globe, as it works on a static URL and all the data is preserved into the cloud storage. The software remains protected with id password.
So this is how the journey of the raw data comes to an end by getting into sheets, all aligned and ready to be used at different platforms.
https://www.starlinkindia.com
Monday, April 20, 2020
Technical Assistant - Advantage in Business
An alyzing the information on what can be the role of technical assistance w.r.t automated attendance and access control with the organizations who follow 24x7 shift format A feature loaded product with a satisfactory technical support leaves an intense impression on the customers. There comes another category of B2B clients where the grade and options for customer service & support are defined on a professional level. Not only call support but engineer's visit, after maintenance cost, post installation follow up and many other forms of support can be provided. Imagine an organization which works on the basis of shifts, employees comes in different shifts, some gets overtime working hours, some are going early, some have restricted access, some are in process to be provided and various other related problems. And between all of this the complete attendance server suffers a breakdown, company's work process won't stop but all the access controls and attendance related areas will be worst affected bringing the whole official activities to an unwanted break. Instant Support not provided on time can kill all the day long saved activities which can cause data discrepancy during salary calculations. Organizations cannot afford any mismanagement or dis-functionality in the services as it will affect the complete hierarchy and will lead to major obstacle at work.
Companies who follow 24x7 shift formats cannot afford any mismanagement or dis-functionality in the services as it will affect the whole organization and will lead to major obstacle at work .
Technical support works in other vectors as well, as when technology is evolving at such a swift pace, an advanced level of support is demanded.
Examples which proves the importance of technical support with biometric attendance system and access control with our clients:
1. On call support helped one of our clients to detect the port connectivity problem due to which data was not getting transferred from their manufacturing plant at Sonipat to Dehradun office
2. An inquiry received from Kiwi Foods was resolved within a couple of minutes with the help of remote sharing of the computer systems ruining no time on call.
https://www.starlinkindia.com
www.starlinkindia.com
Wednesday, January 8, 2020
STAR LINK : TECHNICAL ASSISTANCE
A
description on what is Technical Assistance and its practices in
various forms in different offices for client's service and query
resolution
Present
day world is filled with Hi-tech gadgets, machines, softwares and
hardwares. In a wish to use all the latest additions we rarely
imagine about what could be done if the device go UN-functional or
encounter any defects. The reason behind this sense of satisfaction
lie in one phrase which is “Technical
Support or Technical Assistance”. Enterprises are equally
dedicated for technical support and assistance as manufacturing alone
lets us win half of the game and providing sound and admirable
technical support ensures a complete win-win situation.
So
what is a Technical Support?
Technical
support is defined as the extra services or support provided
by the service provider to there end user for products or services
purchased.
Support
can be of varies types like:
-
Inbound Support: where customers reach the customer care executive through phone calls, emails, letters or messages.
-
Outbound Support: where customer care executive reach their the customers within scheduled time frame by possible communication method to solve their problems.
-
Crowd Sourced Technical Support: companies nowadays provide online discussions through online messages or posts for end users and revert them back there for the query being asked. This helps them to reduce their support cost.
-
Outsourced Technical Support: many companies outsource their customer support to third party company which is referred as Managed Service Providers(MSP).
-
Multi-Tiered Technical Support: this type of support includes different levels or tiers of support starting from executive to managerial level.
Wednesday, January 1, 2020
Tuesday, December 31, 2019
Star Link wishes you a very Happy New Year 2020 !!!
#Good, #bad, #inspiring, #unhappy, #surprising, #struggling, #commending and #praising, we must have written down every experience in our book called “life” for the year 2019 and now its time to turn the page to a new year, to pen down some new ways to adorn ours as well as our dear ones lives.
Team Star Link wishes you a very Happy and promising New Year 2020 and desires to see a new world full of humanity, care, love and brotherhood. May your life gets brighten up with some of the most beautiful and long-awaited moments.
Monday, December 2, 2019
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